Rental Policies

Payment

1. 100% of the rental amount is required at the time that you book.  
2. All orders must be paid in full at least 5 days prior to pick-up.
3. Payments made with check or cash will require an additional 10% deposit to be paid.
4. Payments made with credit card require no additional deposit.
5. We do not reserve items until payment has been received 

Terms

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Cancellation Policy

1. Cancellation fee of 25% of total will be withheld from your initial payment if reservation is cancelled 46 or more days prior to pick-up/delivery date.  A fee of 50% will be withheld if cancelled 15-45 days prior to pick-up/delivery date, and 100% of all rental fees are non-refundable if cancelled 14 days or less prior to pick-up/delivery date.
2. All changes to reservations less then 24 hours prior to event subject to minimum $50.00 change order fee.
3. Any Refund will be processed within 30 days.

Delivery & Set-Up

DELIVERY CHARGES within the Des Moines metro area:​

Please send us a message for a delivery/pickup and setup/tear down quotes prior to booking if you will need either of these services.

1. Typical delivery/pickup hours are Monday through Friday 9:00am - 5:00pm.  Additional delivery charges will apply for orders requiring delivery/pickup before or after our typical hours of operation noted above.
   
2. All delivered equipment is dropped off in stacks as close to your requested area as can be reached with our delivery vehicle, according to prior submitted layout/directions sent by the customer.
3. If items must be transported beyond the door. (inside building, up stairs, elevators, etc.), customer is to pay additional minimum fee of 20% of the rental order and arrangements must be made in advance so that proper staffing is available.
4. Delivery/pick-up is available outside the metro area for an additional surcharge.  Contact a staff person to discuss delivery/pick-up outside the metro.
5. We cannot guarantee a specific delivery/pickup time.  To find out when your order is scheduled for delivery/pick-up, please call the day before the delivery/pick-up date indicated on your contract.
6.  If you require delivery outside of our normal delivery times a minimum additional overtime fee will apply.
   
7. For a weekend event, we may deliver as early as Wednesday.  If you are scheduled for a Friday delivery, we may call you at the beginning of the week and move the delivery day up a day or two according to our workload and weather conditions.
8. Pickups that are scheduled for Monday may be pushed back to a later day due to inclement weather or other scheduling issues.  Your flexibility is greatly appreciated by our staff. Keep in mind that the safety of all equipment is the customer’s responsibility from the time of delivery to the time of pickup.
9. Set up and break down service for chairs & tables is available at an additional fee.
10. If you set up the equipment, it is also your responsibility to break it down into stacks and return it to the place where it was delivered.
11. All items being picked up must be in the same location to where we delivered.
12. We will not set-up any items, tents included, unless we have received a drawing/diagram of requested placement minimum of five (5) days prior to even
13. Changes made at location regarding placement of items will be subject to an hourly fee of $50 per hour, per person , with a $50.00 minimum
14. If you require weekend delivery times and pick ups there are additional fees please let us know so we can quote you properly
15. If the venue you are using requires after hours pick up at night fees will be assessed starting at $100 minimum

Linens

​As a service to our customers, we offer the rental of top quality linens and napkins in a variety of colors and sizes.

• Linens must be reserved at least 10 days in advance and paid in full at time of reservation.  Once the linens are reserved there cannot be any cancellations allowed, no exceptions.
• Last minute additions to linen orders may be possible.
• When picking-up linens, you are responsible for verifying that you are receiving the appropriate number.
• All linens must be returned in the supplied laundry bags, free from any burns, wax, tears, pins, tacks, abrasions, etc.
• The customer is responsible for the replacement cost of any missing or damaged items.  Shake out any loose debris from linen (food, petals, decorations, etc).  Failure to remove all loose debris will result in a fee of $2 per linen.
• We reserve the right to make final inspection of linens when we perform our cleaning/pressing procedure.  Typically, this process will be done within 72 hours; after which you will be notified of missing or damaged items.

Staging and Flooring

• When choosing a location for a stage or dance floor, the most level area should be selected.
• Our black and white dance floor is for indoor use only, no exceptions.  If our snap lock resin wood dance floor is used outside, sub-flooring is required.
• We have sub-flooring available for rent or you can supply your own plywood.  However, if you provide your own sub-flooring and our dance floor is damaged you will be liable for repair or replacement of the dance floor.

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